Privacy Policy

At Zetixo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our piercing studio or use our services.

1. Information We Collect

1.1 Personal Information

When you book an appointment or receive services at our piercing studio, we may collect the following personal information:

• Contact Details: Name, email address, phone number, and mailing address
• Identification Information: Date of birth and government-issued ID (to verify age requirements)
• Health Information: Medical history, allergies, medications, and any conditions relevant to piercing procedures
• Payment Information: Credit card details, billing address, and transaction history
• Appointment Records: Service history, preferences, and consultation notes

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including IP address, browser type, operating system, referring URLs, and pages viewed.

2. How We Use Your Information

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our service agreement with you
• Legal Obligation: To comply with health regulations and record-keeping requirements
• Legitimate Interests: To operate our business efficiently and improve our services
• Consent: For marketing communications and optional data processing activities

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, appointment scheduling platforms, email services)
• Legal Requirements: When required by law, court order, or government regulation
• Health Authorities: To comply with public health reporting requirements
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the vital interests of you or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure physical storage of paper records
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records and consent forms are retained in accordance with healthcare regulations, typically for a minimum of seven years.

7. Your Rights and Choices

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16 without parental consent. We do not knowingly collect personal information from minors without appropriate parental or guardian authorization. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. International Data Transfers

If you are located outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the UK. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Thank you for trusting Zetixo with your personal information and your piercing needs.